Three key changes were made on 24 February 2024: 

• The PSA website was moved to a new platform
• The PSA App was retired
• MyPSA – a member-only sign-in portal found on the website and PSA App was retired.

These changes were required to address timebound technical and support issues relating to our legacy systems

By making these changes, we have been able to provide continuity of information and services for our members while also taking some interim steps to modernise our digital environment, enhance security, and to prepare for modern online services in the future.

In other words, we needed to make some changes that in the short-term have reduced some functionality, but that in the medium- to long-term will ensure our ability to protect our members’ information and provide more modern digital tools and services.

Most of the website has remained the same, but some of its functionality has changed and is not currently available.

You will be able to view all content on the website. However, a simple one-off authentication/sign in process will be needed only if you want to:

• Book a holiday home 
• Access a PSA Plus offer
• Use the online join form.

The authentication/sign in process is only required once from a device.

You will be able to view all content on the PSA website without signing in. However, for specific tasks such as booking a Holiday Home, accessing a PSA Plus offer, or joining/re-joining the PSA using the online join form, you will need to complete a simple one-off authentication/sign in process using your Google account, your Microsoft account, or your Yahoo account (only one of these accounts is needed, not all three). 

You will be prompted to sign in and will see an online verification screen and may receive an email confirmation from Google/Microsoft/Yahoo.

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If you do not have one of these accounts, you can set up one up using these links: 

- Google Account: Create your Google Account
‍- Microsoft Account: Create your Microsoft Account
‍- Yahoo Account: Sign up for a Yahoo account
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‍Some organisations don’t permit use of a workemail, you may need to use a personal address

‍If you are having difficulty, you can contact support@psa.org.nz.

If you don’t have a copy, you can request one from your Delegate, your Organiser, or by emailing support@psa.org.nz.

Please provide your membership number in the subject line of any email requests to our Support teams so it can be checked before any information is provided.

Delegates can request membership lists through their Organiser, or by emailing support@psa.org.nz.

Please provide your membership number in the subject line of any email requests to our Support teams so it can be checked before any information is provided.

Delegates will be able to book and access training through the PSA Learning Hub via a different portal. You can contact delegates.courses@psa.org.nz if you need assistance or have any queries.

Information was sent to Delegates impacted by this change and will be provided to members who become Delegates too.

Delegate contact details can be requested through your Organiser or by emailing support@psa.org.nz.

Please provide your membership number in the subject line of any email requests to our Support teams so it can be checked before any information is provided.

Information about Holiday Homes will still be available to view, but members will need to use a simple one-off authentication/sign in process if they wish to make a booking.

The authentication/sign in is a simple process using a Microsoft, Google, or Yahoo account. This verification process allows us to provide an extra layer of security for our members.

If you are having difficulties with this, you can contact plus@psa.org.nz, 0800 10 30 90.

Our team will be able to assist during PSA office hours: Monday-Friday 8.30am-4.30pm.

The range of benefits offered through PSA Plus will still be available to view, but members will need to use a simple one-off authentication/sign in process if they wish to access an offer.

The authentication/sign in is a simple process using a Microsoft, Google, or Yahoo account. This verification process allows us to provide an extra layer of security for our members.

If you are having difficulties with this, you can contact plus@psa.org.nz, 0800 10 30 90.

Our team will be able to assist during PSA office hours: Monday-Friday 8.30am-4.30pm.

Membership changes, including joining or leaving a Network, can be made by emailing support@psa.org.nz.

‍Please remember to contact us if any of your details change.

New and returning members will need to use a simple one-off authentication/sign in process using a Microsoft, Google, or Yahoo account to complete the online join form.

We strongly encourage people joining or re-joining the PSA to use the online form as this is the easiest and fastest way to get your details to us and start your membership.

People who are unable to use the online join form can use the downloadable PDF form and email their completed forms to membership@psa.org.nz.

If you are having difficulty with either the online join form or the downloadable PDF form, please contact membership@psa.org.nz, 0508 367 772 for assistance.

Our team will be able to assist during PSA office hours: Monday-Friday 8.45am-5.00pm.

Due to the retiring of the PSA App, a digital membership card will not be available for the moment.

To minimise the inconvenience of this, on 25 February, all members were emailed a copy their cards.

Members can take a screenshot of the card sent to them or just keep the email handy when needed.

New members will also have their membership cards emailed to them upon joining.

We can also print cards on request and post them to members. This can be done by emailing: membership@psa.org.nz.

We are here to help. Please use the contact details below to get in touch if you need assistance or have a query resulting from the changes we have made. 

Our teams will get back to you as soon as possible. Please add your membership number in the subject line of any email correspondence to assist us to respond to your enquiries. You will find this in the emails you receive from the PSA.

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